{"id":106510,"date":"2022-03-25T12:20:11","date_gmt":"2022-03-25T05:20:11","guid":{"rendered":"https:\/\/sidikpost.com\/?p=106510"},"modified":"2022-03-27T09:42:11","modified_gmt":"2022-03-27T02:42:11","slug":"survei-pelanggan-perumda-tirta-benteng-kota-tangerang","status":"publish","type":"post","link":"https:\/\/sidikpost.com\/?p=106510","title":{"rendered":"Survei Pelanggan PERUMDA Tirta Benteng Kota Tangerang"},"content":{"rendered":"<p><strong>SIDIKPOST<\/strong>| Kota Tangerang, Perumda TB sebagai instansi yang bergerak dalam bidang pelayanan jasa air minum di Kota Tangerang senantiasa dituntut terus meningkatkan pelayanannya terhadap masyarakat konsumen,<\/p>\n<p>Hal itu di ungkapkan oleh TB Sumarya Direktur Perumda Tirta Benteng Kota Tangerang yang di amini juga oleh Doddy Effendi direktur umum\u00a0 saat mendampingi ketika memberi penjelasan , menurutnya peningkatkan pelayanan ini harus segera implementasikan dengan cara menyusun strategi \u2013 strategi pelayanan prima agar masyarakat atau konsumen merasa puas dengan pelayanan yang telah diberikan oleh Perumda Tirta Benteng Kota tangerang.<\/p>\n<p>&#8220;Survei pelanggan ini dilakukan dengan maksud untuk mengetahui tingkat kepuasan pelanggan air minum yang diberikan oleh Perumda Tirta Benteng Kota Tangerang&#8221; Ucap TB Sumarya, Jum,at ( 25\/3\/2022).<\/p>\n<p>Tambahnya,Pada hasil survei selama 5 hari dari para responden didapatkan hasil sebagai berikut:<br \/>\nLokasi Rumah, Berdasarkan hasil survei bahwa lokasi\/rumah sebanyak 5.546 responden, menyatakan bahwa 56,6% bertempat tinggal di perumahan atau komplek dan 41,7% diperkampungan. Sisanya 1,7% di tepi jalan utama.<\/p>\n<p>Rata-Rata Pemakaian per bulan Berdasarkan hasil survei sebanyak 5.505 responden yang menjawab pemakaian air, bahwa ada sebanyak 50,6% rata-rata pemakaian 11-20 M3, ada 27,1% memakai air 21-41 M3, ada sebanyak 17,7% dibawah 10 M3 dan sisanya 4,6% atas 40 M3.<\/p>\n<p>Ia juga menambahkan,Kualitas Mutu Air Bersih dan Pelayanan dari PDAM memenuhi standar<\/p>\n<p>&#8220;Dari segi pelayanan ,Berdasarkan hasil survei sebanyak responden yang menjawab bahwa kualitas mutu air dan pelayanan harus memenuhi standar pelayanan, sebanyak 96,2% menyatakan setuju dan sisanya sebesar 3,8% menyatakan tidak setuju,&#8221; Tandasnya<\/p>\n<p>Ia juga menjelaskan, untuk Kemudahan PDAM dalam pembayaran Tagihan Air Berdasarkan hasil survei sebanyak 5.552 responden yang menjawab bahwa ada 98,5% setuju bahwa menyatakan mudah melakukan pembayaran, sisanya 1,5% menginginkan pembayaran melalui m-Banking atau internet banking dan vendor pembayaran yang berbasis android.<\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-106518 alignleft\" src=\"https:\/\/i0.wp.com\/sidikpost.com\/wp-content\/uploads\/2022\/03\/IMG_20220325_183535.jpg?resize=487%2C231\" alt=\"\" width=\"487\" height=\"231\" srcset=\"https:\/\/i0.wp.com\/sidikpost.com\/wp-content\/uploads\/2022\/03\/IMG_20220325_183535.jpg?w=487&amp;ssl=1 487w, https:\/\/i0.wp.com\/sidikpost.com\/wp-content\/uploads\/2022\/03\/IMG_20220325_183535.jpg?resize=300%2C142&amp;ssl=1 300w, https:\/\/i0.wp.com\/sidikpost.com\/wp-content\/uploads\/2022\/03\/IMG_20220325_183535.jpg?resize=270%2C128&amp;ssl=1 270w\" sizes=\"auto, (max-width: 487px) 100vw, 487px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>PDAM menyesuaikan Tarif Air Minum seiring dengan peningkatan pelayanan Bedasarkan hasil survei sebanyak 5.538 responden yang menjawab terkait bahwa PDAM berencana menyesuaikan tarif air minum seiring dengan adanya peningkatan pelayanan. Responden yang menyatakan setuju sebesar 83,7% dan 17,3% menyatakan tidak setuju.<\/p>\n<p>Kewajaran Harga Tarif Air per Meter Kubik (M3), Berdasarkan hasil survei sebanyak 5.392 responden yang menjawab bahwa harga tarif air yang dianggap wajar menurut responden di kisaran Rp. 3.000 &#8211; Rp. 5.000 sebanyak 85,3% per m3, di kisaran Rp. 5.000 \u2013 Rp. 10.000 sebanyak 11,4% dan 3,3% responden menyatakan setuju diatas Rp. 10.000.<\/p>\n<p>&#8220;Secara keseluruhan nilai kepuasan pelanggan berada pada katagori \u201cBaik\u201ddan \u201c setuju\u201d adanya penyesuain kenaikan tarif air minum yang diiringi dengan mutu pelayanan yang berkualitas&#8221; Pungkasnya<\/p>\n<p>Ia juga mengharapkan ,Dalam hal ini Direksi Perumda Tirta Benteng akan menerapkan strategi kualitas pelayanan berdasarkan faktor yang terendah memperoleh kepuasan pelanggan yaitu sosialisasi penyesuaian kenaikan tarif dan agar nilai kinerja keuangan dapat ditingkatkan, faktor kualitas pengaliran air dan faktor penanganan kehilangan air agar nilai kinerja operasional Perumda Tirta Benteng dapat ditingkatkan. ( <strong>ADV<\/strong>).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SIDIKPOST| Kota Tangerang, Perumda TB sebagai instansi yang bergerak dalam bidang pelayanan <a class=\"read-more\" href=\"https:\/\/sidikpost.com\/?p=106510\" title=\"Survei Pelanggan PERUMDA Tirta Benteng Kota Tangerang\" 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